Frequently Asked Questions

Stitch & Tie is a unique online shopping experience offering suits, tuxedos, and accessories for life’s most photographed moments. Stitch & Tie is backed by Friar Tux, a family-owned company, that has served customers since 1974 in Southern California and Las Vegas, NV. Stitch & Tie brings this experience by providing sophisticated styling and service with the convenience of ordering from home. Whether you decide to buy or rent, shop online or get styled virtually by a trained stylist from the comfort of your home, Stitch & Tie is the most trusted way to get a suit or tuxedo.  

Ordering from Stitch & Tie is easy: 

• Select styles from our website by choosing a pre-styled look or by creating your own combination of items. 
• Add your selections to your cart. 
• Find your measurements using the Fit Finder tool.

In most cases, your order will arrive 10 - 14 days in advance of your event. During periods of high demand, a limited number of styles may arrive closer to 7 days before the event. If you’ve chosen to purchase products, most of those will arrive soon after placing your order. 

Our Customer Care Center is there to assist you with any needs you may have after receiving your order. 

Within 48 hours of your event, use the return shipping kit included with your order to send back any rental items, if applicable. 

The earlier the better. As soon as you know the event details you can get your order(s) started, especially if you are coordinating a group. It’s best to give your group members as much time as possible. All group or individual orders need to be placed a minimum of 21 days prior to your event to avoid any rush charges. 

Yes. The website has a variety of styles to serve many events, themes and fashion trends. Once you create an account, you can save and name looks for various members of your party. For example, you may set up the wedding party members in a slightly different style than the style you’ve created for the couple. The fathers of the couple may also elect to be in a different style than other party members. Just name each look and email it to members of your group so that they can place their orders with ease. 

We offer a complete collection of new suits, tuxedos, and accessories for purchase. Please select the “buy” filter when viewing the product galleries to see those items. Our rental items are only available for rental and cannot be purchased. 

Stitch & Tie has a vast collection of accessory colors that were selected by our buyers to match the current bridesmaid dress color trends. If you need assistance with color matching, our Customer Care Center is here to help. We also offer complimentary fabric swatches to keep if you need to confirm colors or use them for other planning. Keep in mind that we also have some colors and patterns that may not be on the Stitch & Tie website but can be ordered.

This service is available for engaged couples booking a group of rentals. Please visit https://stitchandtie.com/swatches to get started.  

Yes, Stitch & Tie is happy to offer an at home try-on service for engaged couples with a minimum of 3 party members placing rental orders. This service is available only for the fiancé(e), and only for rental garments. There is a $40 processing fee that will be credited towards the future rental you place for your wedding (must be for the same person). Try-ons arrive on Tuesdays and must be shipped back by Thursday that week. We recommend completing your try-on a minimum of 3 months prior to your wedding date. A try-on order includes a coat, pants, shirt, vest, and tie. You may add more items to your try-on for an additional fee. Try-on order fees are non-refundable in the event an actual order is not placed.  

If any of the garment sizes in your try-on order need adjustments, our Customer Care team will note your changes and your final order will reflect those size updates. We do not send a new try-on for size refinements. You may also book a virtual style session with one of our trained stylists to meet with you to go over the garments you ordered. For details or to schedule this service, please contact our Customer Care Center. If you live in Southern California or Las Vegas, Nevada, you may schedule a free planning and style appointment with a Stylist at one of our multiple Friar Tux stores. 

Your order will typically arrive about 10 – 14 days prior to the event to the address you entered during checkout. Should you need something replaced and items shipped to a different location just let us know at the time of request.  

Simply follow the prompts on our website using the Fit Finder tool to enter your body information and our algorithm will produce your sizes. Orders are also reviewed by an expert fitting specialist prior to the order being produced. 

Stitch & Tie can fit a very wide range of shapes and sizes. In most coat styles for rental, we carry a young adult size 14 up to a 66 Long. Some styles are available starting at a size 3 (i.e. average 3-year-old) up to a full adult. We offer pants, shirts and vests to fit the same size range and offer both slim and modern fit in many products. Our shoes run from a men’s size 5 to a men’s size 16 wide. You can also opt to buy your suit/tuxedo and have it custom tailored. 

Please call, chat, or email us with the requested changes and we’ll do our best to accommodate you. If it is less than 30 days prior to the event, rush shipping charges may apply.  

We’re committed to great fitting items. Once you receive your order, try on all the items within 48 hours of receiving them. If you have questions about the fit, call our Customer Care Center at 888-390-0059 and we'll be happy to help. 

If replacement items are needed for a better fit, they will be shipped to you free of charge via ground service from our California fulfillment center if you contact us within 48 hours of delivery of your items. In some cases, you may be able to request faster shipping service at your own expense. After 48 hours, replacement items may be subject to rush shipping fees, so give us a call early to avoid these charges. 

When contacting us about replacements via email, photos of you wearing the item(s) needing replacement are helpful. 

If your items fit well but you prefer a longer or shorter coat sleeve or pant hem, you can take the garment to a local tailor for a temporary alteration. Please make sure the person making the alteration does not cut the fabric. With a receipt from the tailor, we’ll credit your order up to $15 to cover the cost of the alteration. Just email a copy of your receipt along with your name and order number to [email protected]. In addition, any Friar Tux location is available to assist.

Yes, our rental pants can adjust between 2 or 3 waist sizes, for example 33-34-35. We find this to be helpful for comfort and differences in fit and body sizes. Most of our suits have belt loops and belts can be purchased to keep and easily added in your cart. However, our pants do not have suspender buttons so if you want to wear suspenders, make sure they have clips, or buy them from us as well. 

Pants available for purchase do have an adjustable waistband and can be worn with a belt. 

All orders are required to be paid in full at the time of measurement submission.  

We do not charge a deposit or group booking fee. In select states, sales tax is automatically added to your order during checkout. 

In some cases, yes. Shipping fees vary based on the order amount. 

• Orders over $150 receive free shipping.  
• Orders between $100 - $149.99 have a $10 shipping charge (whether one way or round trip) 
• Orders under $100 have a $20 shipping charge (whether one way or round trip) 

We don’t like to charge them, but in some cases it is necessary. If you place your order 21 days or less prior to your event date, a rush shipping charge may be applied to your order. Rush shipping charges vary depending on your location and the amount of time prior to your event so please contact our Customer Care Center at 888-390-0059 for details.  

Yes, once you have completed your order you can check the status at any time by logging into your account. 

If you choose to have your order shipped to you, your rental garments typically arrive around 14 days prior to your event date. During periods of high demand, select styles may arrive closer to 7-10 days before the event.  

Merchandise you purchase will typically ship within 1 to 2 business days (plus an additional day if placed on weekends or holidays) and will be shipped UPS Ground.

Stitch & Tie uses UPS for most shipments. In some cases, UPS may use a third-party service, like USPS, for final delivery to your chosen destination. 

Your order can be shipped anywhere within the contiguous United States (which excludes Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands). We do not ship internationally. In the event of shipping delays, we will work with the shipping company to get your order to you as quickly as possibly but are not responsible for delays caused by weather, mechanical error, inaccurate shipping information, carrier drop-off policies or other reasons out of our control.

If your shipping address is to a PO Box, Military Base, hotel or other non-residential/business address, please contact our call center to work out the details. Additionally, your delivery address must be within the contiguous USA.

(If you are shipping to a hotel, please confirm with them that they accept deliveries. We are not liable if the hotel denies your delivery.)

If you plan to travel outside of the continental U.S., please notify us so that we can work with you to set up shipping timelines/speeds to fit your travel plans (this will most likely have an additional cost to cover the longer timeline or faster shipping). If you return your order from outside the continental U.S., your credit card will be charged for the additional shipping cost incurred.  

We will be happy to help accommodate a style change after your order has shipped. 

Customers will be responsible for paying for just the shipping cost when requesting a new tie, pocket square, suspenders, socks or studs/cufflinks. 

If a new coat, pants, shirt, vest, or shoe style is needed, customers will be responsible for paying for both the rental cost of the item(s) as well as the shipping. 

Regular/rush shipping fees vary depending on your location and the amount of time prior to the event. Please contact our Customer Care Center at 888-390-0059 for details. 

Your order will be shipped with a return kit consisting of a soft shipping bag with a prepaid address label and return instructions. Simply fold the garments into the bag, seal it and take it to a UPS drop point. This can be a UPS dropbox, UPS store, Staples store or Office Depot store. Visit ups.com/dropoff for a location near you. Please ship your order back within 48 hours after your event, to avoid a $20/day late fee.

If you are near a Friar Tux location, feel free to return your order there during business hours. Visit our locations page for a list of locations. If you return your order from outside the continental U.S., your credit card will be charged for the additional shipping cost incurred.

If you need to keep the items longer, please feel free to contact our Customer Care Center and let us know your plans. Depending upon the number of extra days you need to keep it, extended rental fees may apply. Extended rental fees are $20 per day for up to 3 days. For more than 3 extra days a second rental charge will be required. Note that we may not always be able to accommodate longer rentals.  

Stitch & Tie is not responsible for any personal items left in any of our clothing or return packaging. We always try to return lost items to their owners.  

Please double check all your pockets prior to your return. In the event you believe you have left something, please contact our Customer Care Center and we'll do our best to track it down. 

If you cancel your order 30 days or more prior to your event, a full refund of the rental fee can be issued. If you contact us within 48 hours of receiving your garments to cancel your order, the garments are unused, and are returned via UPS within 72 hours of you receiving the order, you will receive a full refund minus a $60 shipping and handling fee.

You may return or exchange unworn and unaltered items with the tags on them within 30 days of purchase for a full refund.  

Not currently. All Stitch & Tie transactions with for-purchase products will need to be arranged online or through Customer Care and shipped.  

After you try everything on, return the items to their hangers and keep them hanging neatly. All garments are professionally prepared and pressed prior to shipping, but some minor wrinkles may occur during shipment. Hanging garments promptly after trying on will allow any minor wrinkles to lessen. Hanging up the items in a bathroom with shower steam can be helpful. If necessary, you can use a steamer to remove minor wrinkles but please do not use a hot iron directly on the garments as it could damage them.

Not at all. Upon return to the Stitch & Tie service center, all items are scanned in, inspected, and then dry cleaned or laundered using eco-friendly processes. 

If your order was created prior to 6/24/24 and was charged a Garment Handling Fee, it will cover minor repairable damage that may have occurred. If the item is deemed to be damaged beyond repair, then a replacement item fee may be billed to your account.

If your order is received with missing items, we will contact you to see if you still have the items. If you can return them, you will receive credit for the return and avoid a replacement fee. Items not returned within 8 days after the event will be charged the complete replacement value for all missing items. 

The replacement costs are as follows: 

• Coat $400 
• Pants $150 
• Vest $100 
• Shoes $75 
• Shirt $50 
• Tie $30 
• Suspenders $20 
• Pocket Squares $20 
• Studs and Cufflinks $10 
• Garment bag $20