Information about Company Operations in Response to Coronavirus
The Covid-19 outbreak is causing unprecedented disruption throughout our country and world. Our customer service team and production facility continue to assist customers and send out orders during this time. You may contact us via email or chat anytime and we will respond to each customer as quickly as possible.
Please note: the legal and business environment is changing rapidly from day to day in many states, so please check this page for our current business hours and contact information.
A note about our cleaning process:
We have always used high-temperature dry cleaning machinery as well as pressing and steaming processes for every garment prior to sending them out on an order so that they are sanitized and clean for the next use.
Placing new orders or changing the use date for your existing order:
Our online booking system makes it easy for you to set up your group.
If you need to change any styles or move the use date back for any reason, you can make those changes up until 30 days from your event. If you are within 30 days of your event, that means your orders have begun processing and have possibly already shipped. Please contact us immediately if you need to make changes to your event or order.
Cancelling your order:
If you cancel your order 30 days or more prior to your event, a full refund of the rental fee can be issued. If the order is cancelled after shipping, credit in the original amount of the order minus a $60 shipping and handling fee will be issued if you contact us within 48 hours of receiving the order, the garments are unused, and are returned via UPS within 72 hours of you receiving the order. Please contact us for details.